Contact Us
Dear customers, thank you for choosing Snackly as your freeze dried destination. We hope you have a great shopping experience. If you need help with your selection or have a question, please do not hesitate to contact us using the details below.
Information about the company
Store Name: Snackly
Company Name: Zlatni Plod Trade d.o.o.
Address: Ružina ul. 41, 31000, Osijek, Croatia
Email: info@eatsnackly.com
Phone: +381698061765
Customer Service Hours: Monday to Friday, 9:00 AM to 4:00 PM (GMT+02:00) Central European Summer Time
We will respond your email within 24 hrs (Mon-Fri) - weekend messages answered Monday.
Last updated date: 6/1/2026
Contact form
Frequently Asked Questions
When will my order be processed?
When will my order be processed?
Orders are typically processed within 1-4 business days (Monday-Friday) after they are placed.
Do you offer free shipping?
Do you offer free shipping?
Shipping costs will be calculated at checkout after you enter your shipping address.
Will I have to pay customs duties or import fees?
Will I have to pay customs duties or import fees?
We ship Delivered Duty Paid (DDP). No additional import duties, taxes, or customs fees will be charged upon delivery.
How can I track my order?
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can also track your shipment through our tracking page.
Can I cancel my order?
Can I cancel my order?
Yes. Orders may be cancelled before they have been processed or dispatched. Please contact us as soon as possible at info@eatsnackly.com.
What happens if I entered the wrong shipping address?
What happens if I entered the wrong shipping address?
Please contact us immediately if you notice an error in your shipping address. If the order has not yet been processed, we may be able to update it.